These terms govern the use of the Voomi Service platform (the website service.voomi.app and the app), operated by [LEGAL ENTITY NAME], tax ID (RIF) [RIF], with registered address at [LEGAL ADDRESS] (“Voomi”). By creating an account or using the platform you accept these terms.
1. What Voomi Service is
Voomi Service is a platform that connects people who need home services (“customers”) with independent professionals and companies that provide them (“professionals”). Voomi does not provide the services, is not the professionals’ employer and is not a party to the service contract between customer and professional.
2. Account and verification
To use the platform you must be of legal age and provide truthful information. Professionals and companies must verify their identity with a photo of their national ID and a selfie. You are responsible for your account’s security and the codes you receive.
Voomi may suspend or close accounts that breach these terms or pose a risk to other users.
3. Use of the platform
Customers post requests and receive quotes. By accepting a quote, customer and professional agree on the service, price and time. The following is prohibited:
- Providing false information or impersonating someone else.
- Using the platform for illegal or fraudulent activity.
- Harassing, discriminating against or threatening other users.
- Posting offensive or misleading content, or content that infringes third-party rights.
- Trying to circumvent platform rules in a way that harms other users or Voomi.
4. Prices and payments
Each professional sets the service price in their quote. The customer pays the professional directly, by the means they agree on. Voomi does not receive, hold or manage the money for services.
Details on professionals’ commission balance are in the payments and balance policy.
5. Voomi commission
Professionals and companies pay Voomi a commission for each job confirmed through the platform. The current commission is shown in the app before accepting each job. Voomi may change the commission with prior notice; the change does not affect jobs already accepted.
6. Claims and mediation
If the service does not meet what was agreed, the customer can open a claim in the app. Voomi mediates between the parties under the claims and mediation policy. Voomi does not guarantee refunds, because it does not handle payment for services.
7. Reviews and content
Reviews must reflect a real experience. Voomi may moderate or remove content that breaches these terms. By uploading photos, text or other content, you authorize us to display it within the platform to provide the service.
8. Liability
Professionals are responsible for the quality, safety and legality of the services they provide. Voomi makes reasonable efforts to verify identities and moderate the platform but cannot guarantee the conduct of all users. To the extent permitted by law, Voomi is not liable for damages arising from a service provided by a professional.
9. Intellectual property
The Voomi brand, logos, design and platform software belong to Voomi or its licensors. You may not copy or use them without authorization.
10. Changes to these terms
We may update these terms. We will notify you in the app or by other means when there are important changes. Continuing to use the platform means accepting the updated version.
11. Governing law and contact
These terms are governed by the laws of the Bolivarian Republic of Venezuela. For any question, write to us via the contact page or at soporte@voomi.app.