At Voomi Service we take care of your data. This policy explains what information we collect on service.voomi.app and in the app, what we use it for and how you can control it. The data controller is [LEGAL ENTITY NAME], tax ID (RIF) [RIF], with registered address at [LEGAL ADDRESS]. Privacy contact: privacidad@voomi.app.
1. Data we collect
- Account: name, phone number, email (optional), state, municipality and city.
- Identity verification: a photo of your national ID and a selfie, processed by our provider Didit. Voomi keeps the verification result and minimal associated data, not the photos. These are sensitive (biometric) data and we process them only with your consent.
- Service: requests, photos and voice notes you upload, chat messages, addresses, quotes, jobs, reviews and claims.
- Location: only when you request or provide a service, to show nearby professionals and job tracking. We do not track your location in the background when there is no active job.
- Payments and balance: for professionals, top-ups, balance, commissions and the payout details you register.
- Site and app usage: technical data such as device, language, pages viewed and errors. Statistics and advertising measurement are only enabled if you accept the corresponding cookies.
2. What we use it for and legal basis
- Create and maintain your account and verify your identity (performance of the service and your consent).
- Connect customers with professionals and enable communication between them (performance of the service).
- Manage the commission balance, top-ups and refunds (performance of the service and legal obligations).
- Handle claims and support, and prevent fraud and abuse (legitimate interest).
- Send you service notices by app, WhatsApp or SMS (performance of the service).
- Measure site usage and the effectiveness of our campaigns (only with your consent).
3. Cookies, analytics and advertising
We use necessary cookies and, only if you accept them, analytics cookies (Google Analytics) and advertising cookies (Google Ads, Meta). You can accept, reject or change your choice at any time via “Cookie settings” in each page footer. Details in the cookie policy. We honor your browser’s Global Privacy Control signal for advertising.
4. Who we share data with
Between users we share what is needed for the service: the professional sees your name, the problem description and your area; your phone and exact address are shared when you accept a quote. We never show your national ID to other users.
We also use providers that process data on our behalf: Didit (identity verification), Cloudflare (hosting and storage), Vercel (website hosting), messaging providers (WhatsApp, SMS) and, if you accept, Google and Meta (analytics and advertising). We do not sell your personal data.
5. International transfers
Some of these providers are located outside Venezuela. When we transfer data, we require appropriate safeguards.
6. How long we keep it
We keep information while your account is active and for the additional time needed to meet legal obligations, resolve claims and prevent fraud. When it is no longer needed, we delete or anonymize it.
7. Your rights
You can request access, correction or deletion of your data, object to certain uses, withdraw your consent and request portability, to the extent permitted by law. Write to us at privacidad@voomi.app or via the contact page and we will respond to your request.
8. Security
We apply technical and organizational measures to protect your data: encrypted communications, restricted access, private files with temporary links and logging of staff actions. No system is infallible; if an incident affecting you occurs, we will let you know.
9. Minors
The platform is for adults. We do not knowingly collect data from minors.
10. Changes
If we update this policy, we will publish the new version and, if the change is important, notify you.