Frequently asked questions.
Everything you need to know to get started. If you can’t find your answer, write to us.
For customers
How much does it cost to request quotes?
Nothing. Requesting quotes and booking is free for you. You only pay the professional the price of the service.
How do I know the professional is trustworthy?
Everyone verifies their identity with a national ID and selfie before accepting jobs. You also see their reviews and history inside Voomi.
When and how do I pay the professional?
You pay them directly when the job is done, by Pago Móvil, bank transfer, foreign currency or cash. Voomi never receives your money.
Can I pay in bolívares?
Yes. You see the price in dollars and in bolívares at the daily rate, and you pay the professional as you agree.
What if the job is done badly?
You open a claim in the app. Voomi reviews the case with the photos and asks the professional to fix it. See the claims and mediation policy.
Can I book for a relative who lives in Venezuela?
Yes. You can request the service giving the address and contact details of the person who will receive it.
For professionals
How much does it cost to sign up?
Signing up and quoting is free. You only top up a balance that is used for the commissions on confirmed jobs.
When is the commission deducted?
When you accept a job it is set aside from your balance; it is deducted for good when the job is confirmed. If it is cancelled, it returns to your balance.
What if I have no balance?
You can view requests and quote, but to confirm a job you need enough balance for its commission. The app tells you how much you are missing.
Do I get a refund of unused balance?
Yes. You can request a refund of your available balance. The welcome balance is a promotional credit and is not refundable.
How do my customers pay me?
Directly to you, using the payment details you register in your profile.
What documents do I need?
Your national ID and a selfie to verify your identity. Certificates and references are optional and build trust.
My account
How do I log in to the app?
With your phone number: we send you a code by WhatsApp or SMS.
I lost access to my number. What do I do?
Write to us from the contact page. We verify your identity with your national ID and recover your account.
Can I use the same account on Rides and Health?
Yes. It is a single Voomi account for the whole ecosystem.
How do I delete my account?
Write to us from the contact page or the app, and we will handle your request according to the privacy policy.